Please carefully review the terms and conditions for goods purchased through MyPetBud before placing an order. By proceeding with your order, you agree to the following terms:

Contact Information:

  • Reach us through our website’s ‘Contact Us’ page.
  • Email us at .
  • Contact us on Facebook or Instagram.
  • Call us at 07444287254 or send a text for quick issue resolution.
  • We aim to respond within 3 to 5 days, excluding annual leave periods.


  • Custom-made orders take up to 7 days for production.
  • A confirmation email is sent when the order is shipped via Royal Mail first class, usually arriving within 3 days.
  • Notify us if your order hasn’t arrived after 3 days.

Missing or Damaged Goods:

  • Despite careful packaging, inform us of any missing or damaged items for resolution.

Returning Items:

  • Accepting returns; contact us to initiate the process.
  • Items must be returned in their original condition, and return postage is the responsibility of the customer.
  • Attach a note with the issue, order number, and contact details for efficient processing.
  • Refunds may take up to ten working days to reflect in your bank.

Appropriate Use:

  • Use items as intended; never leave a dog unattended while wearing a lead.
  • Contact us for guidance on proper use.
  • Check items upon receipt to ensure suitability; notify us of any concerns.

Lead Manufacturing Process:

  • Our lead manufacturing processes ensure consistently high-quality results.
  • All leads undergo rigorous assessment before shipping.

Website Use:

  • Verify information on our website before making purchases.
  • We are not liable for any loss, damage, or injury resulting from website information.

Placement, Acceptance, and Payment:

  • Orders can be placed through our website or email.
  • Alterations to orders can be requested before checkout or through email.
  • We reserve the right to cancel orders at our discretion, issuing a full refund.
  • Accuracy of information provided is the responsibility of the customer.
  • Full payment is required before goods are dispatched; we do not store card information.

International Orders:

  • International orders may incur additional shipping charges.
  • Extra fees (VAT, processing, customs) are the customer’s responsibility.
  • Investigate destination country’s rules before placing an order; we are not liable for any additional costs or return fees.